Fast, friendly support from a real team
Our team aims to give every user quick, friendly and properly qualified support. Whether you are new to automated trading or already manage a sizeable portfolio, we are ready to answer questions, explain features and help resolve problems, day and night where it matters. Fill in the contact form and tell us what you need: a member of the support team reviews every request and replies as quickly as possible, usually usually under one working hour.
Registration is open. Places are limited.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal manager will contact you within 24 hours.
Our London office
The registered address of Brunevo and the team behind the support desk.
- Address: London, United Kingdom
- Office hours: Monday to Friday, 9:00–18:00 UK time
- Email: [email protected]
- Responsible department: Client Support & Compliance
- Call centre: Monday to Friday, 9:00–18:00 UK time, average wait usually under one working hour
What the support team can help with
The department that answers covers every stage of using the platform.
Account setup and settings
Registration questions, verification, strategy profiles, notifications and anything on the dashboard you would like explained.
Deposits and withdrawals
Payment method questions, processing times, limits and the status of a withdrawal already in progress.
Documents and compliance
Requests for statements, confirmation of identity checks, and questions about our policies and procedures.
Security concerns
Suspicious messages claiming to be from us, account access problems, and anything that looks like fraud. Treat these as urgent and write to us first.