Personal support: a named human from your first day
Automation handles the markets; people handle the questions. From the moment you register, your Brunevo account has a personal manager attached to it: one named person who helps with activation, explains the platform in your vocabulary, reviews settings as your goals change and answers the messages you would rather not send to a form. Not a chatbot with a human name, and not a rotating cast reading from a script.
The service is included with every account tier, from the £250 Basic profile upward, because the cheapest way to lose money is to misunderstand your own settings.
Registration is open. Places are limited.
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A personal manager will contact you within 24 hours.
What personal support means here
Personal support is individual accompaniment for your account's whole life, not an onboarding courtesy that evaporates after the first deposit. Your manager is the person who activated the account with you, knows which strategy profile you chose and why, and is the first reader of every question you send. The role exists because the platform's hardest problems are rarely technical; they are the ordinary human ones of understanding what you own and what it is doing.
The format is deliberately simple: one manager, reachable through stated channels, backed by a support desk for anything urgent. You are never assigned a different person mid-conversation, and nothing about your account confuses the person answering, because the person answering was there when it was set up.
What the service gives you
Individual attention
Advice calibrated to your goals and your account's actual settings, not a generic FAQ read aloud.
Help with activation
Verification, first deposit, strategy profile and capital ceiling, configured together on a call rather than deciphered alone.
Fast answers
Questions to your manager are answered during support hours, and the desk behind them replies within the times published on the Contact page.
Personalised information
Report lines explained against your own positions, and market events translated into what they mean for your profile specifically.
Continuous support
The same person in month twelve as in week one, who remembers that you prefer conservative settings and asks before changing anything.
What your manager can help with
Activation comes first: account setup, identity verification, the first deposit and choosing a strategy profile that matches your risk budget rather than someone else's ambition. Early days bring the platform questions: what a report line means, how a setting works, what the simulator shows. Steady state brings the operational ones: deposits and withdrawals, updating your details, reviewing whether your profile still fits your goals.
Managers also translate between you and the machine: they can walk through why the engine acted on a given day, explain a drawdown against market conditions, and help you decide when to pause a strategy. What they will not do is promise outcomes, pressure a deposit, or make a decision that is yours to make; those boundaries are policy, and complaints about them crossing are taken seriously through the complaints procedure.
Who this suits
Beginners, plainly: a person to ask is the difference between a setting you understand and a setting you hope about. Experienced investors, equally: review conversations with a manager who knows your account catch drift that solo habits miss. And anyone who has ever been trapped in a support loop with a different agent each time, which is to say everyone: the point of a named manager is continuity, and continuity is what makes advice get better over time instead of restarting.
How the service works, in four steps
Register
The form on this page starts everything. A manager is assigned and calls you within 24 hours.
Meet your manager
An unhurried conversation about goals, experience and risk budget, ending with an account configured the way you want it.
Activate together
Verification completed, first deposit made, strategy profile launched, with your manager on the line for anything unexpected.
Ongoing accompaniment
Reviews when you want them, answers when you need them, and a named person who was there at the beginning.
Channels and response expectations
Your manager is reachable by email and by scheduled callback, and the support desk sits behind them at [email protected] for anything urgent, answered during Monday to Friday, 9:00–18:00 UK time with average first replies usually under one working hour. The help centre, the site's documentation you have been reading across these pages, covers the facts without an appointment; the manager covers the judgement.
For security matters specifically, treat the desk email as the emergency channel: suspected account compromise is triaged first in the queue, as the Security page describes. And as everywhere on this site, no genuine representative will ever ask for your password, full card number or a one-time code.
Working hours
The support desk and manager channels operate Monday to Friday, 9:00–18:00 UK time. Outside those hours the platform and engine run as normal, market events are handled by your strategy settings rather than by anyone asleep, and messages sent overnight are answered the next working day in the order received. Security emergency reports are the exception: they are actioned as soon as the team sees them, whenever that is.
Payments, withdrawals and the questions around them
Managers help with everything money-shaped short of moving it for you: choosing a deposit method, understanding processing times, walking through a withdrawal request, and explaining any check that pauses one, per the withdrawal policy. Every transaction itself remains yours to authorise, deliberately, because payment access and advice must never live in the same hands.
Questions about personal support
How do I get in touch with my manager?
By email or a scheduled callback arranged in conversation; your manager's contact details are shared on your first call and live in your dashboard. The desk at [email protected] reaches the team whenever your manager is unavailable.
Is support really included for beginners?
Yes, on every tier including Basic from £250. Beginners are in fact the primary audience: the manager's job is making sure your settings match your understanding before money moves, not upselling you after it does.
Can my manager help with platform questions?
Any of them: settings, reports, dashboards, notifications, simulator questions. If a question needs the engineering or compliance teams behind your manager, it is taken there and you receive the answer back through the same person.
What about deposits and withdrawals?
Managers explain methods, times and limits, and can walk you through a request step by step. Authorising the transaction is always yours alone, a separation that protects you and is non-negotiable.
What if I am unhappy with the service I receive?
Say so plainly. Service complaints go through the complaints procedure with published timelines, and a request to change manager is honoured without drama, because trust is the entire product being described on this page.
Start with someone beside the account
The registration form below opens the account and reserves your manager's first call. Free to complete, no obligation to deposit, and the conversation that follows is a conversation, not a sales pitch; you will notice the difference, and that is the design.