FAQ: the questions we actually get

Complete the short form on the account page: first name, last name, email and phone number. Registration is free and takes under two minutes. A personal manager then calls you, normally within 24 hours, to help with setup and your first deposit from £250.

An account, a completed identity verification and an initial deposit from £250 by PayPal, Visa, Mastercard, Apple Pay or Google Pay. No professional trading experience is needed; your manager walks you through every step, and the engine handles the continuous market-watching.

Yes. The dashboard is built to work on phones and tablets as well as desktops, so a short check on the move shows what the engine did overnight. Registration can also be completed entirely from a phone.

Account opening, maintenance, custody and inactivity are free, and there is no monthly platform fee. The main costs are a trading commission of up to 0.58% per transaction, currency conversion of up to 1.50% where it applies, and forex spreads from 0.8 pips. The full tables are on the Fees and pricing page.

The applicable fee is disclosed before you confirm any transaction, and all figures are published in the tables on the Fees and pricing page. Third-party costs, such as network fees on cryptoasset transactions, are shown there too.

No, and no honest service could. Trading cryptoassets, shares and FX involves the risk of losing part or all of your capital. The engine automates disciplined analysis, which reduces the labour of trading, not the risk. Past performance does not guarantee future results. The UK financial regulator for these services is the Financial Conduct Authority (FCA); see the Licensing and regulation page for the framework we work within.

The engine continuously scans markets for short-lived patterns and micro-trends using probability-based analysis, then acts within the strategy settings and limits you choose. You can start with a ready-made strategy profile and adjust it, or pause it, at any time.

Yes. Monitoring, alerts, and automated execution are separately configurable, and the capital ceiling sets the maximum the engine may work with. Notifications are adjustable too, so you receive the reports you will actually read.

You receive the notifications you enable: market alerts relevant to your strategy, security alerts such as new-device sign-ins, and the weekly summary report. Most users start with the weekly report plus security alerts and add more only if they want them.

Yes. All trading carries market risk, including the partial or total loss of the amount invested. Prices move against positions, volatility can be extreme, and automation does not remove these realities. The Risk disclosure page sets out every major risk category in plain terms.

No. Risks can be managed, through position sizing, strategy choice and exposure limits, but never eliminated. Anyone promising risk-free trading is not describing a real service, and you should treat such claims as the fraud warning page advises.

Data is encrypted in transit and at rest, accounts support two-factor authentication, sign-ins trigger alerts, and every security-relevant event is recorded in an audit history. Funds move through established payment providers, and withdrawals return to the method you deposited from.

You, and within Brunevo only the teams whose roles require limited access, each logged. API keys to exchanges are scoped to what the engine needs, and withdrawal permissions stay separate. You can review active sessions and revoke any of them from your dashboard at any time.

Recovery runs through identity verification with the support team, after which you can set a new password and re-bind two-factor authentication. Until the check completes, withdrawals from the account are paused for your protection.

Pause the strategy first, then check the audit history, which records every settings change with its time and source. If anything is unexplained, contact support immediately and request an account freeze while the matter is reviewed.

Write to [email protected] during Monday to Friday, 9:00 to 18:00 UK time. Replies usually arrive within one working hour, and the first response to a new query names the person handling it.

Start with the Getting started guide for your first week on the platform, Crypto basics if the asset class is new to you, and the Risk disclosure before any money moves. The Articles page collects three further reads on trading habits and psychology.