Withdrawal policy
This policy sets out the complete terms for withdrawing funds from your Brunevo account: the methods available, how long they take, the checks involved, the limits that apply and what to do if something changes your mind mid-request. By using the platform you agree to this policy. It is written to match the deposit and withdrawal methods page exactly; if the two ever appear to disagree, tell us and we will fix the discrepancy the same day.
Free withdrawals
No withdrawal fee on any supported method.
Clear timelines
PayPal within 24 hours, cards 1–5 business days from approval.
Verified by default
Identity checks protect every withdrawal, not just large ones.
02 Available withdrawal methods
Withdrawals are available to digital wallets and to the debit and credit cards you deposited with. PayPal withdrawals complete within 24 hours of approval; Visa and Mastercard withdrawals return to the same card where your bank supports it, typically within 1–5 business days. Bank transfer is available as a fallback where a card or wallet return is technically impossible, for example after a card was closed; in that case the payment goes to a verified bank account in your own name.
The full method table, with types and processing descriptions, is published on the methods page and applies to this policy unchanged.
03 Processing timelines
The clock starts when a request is approved, not when it is submitted. Approval normally follows within one working day, provided verification is complete and no monitoring review is open. After approval, timing is governed by the method: within 24 hours for PayPal, 1–5 business days for cards, subject to your issuer's own schedule.
Delays beyond these windows are usually caused by the receiving provider rather than the platform. If a withdrawal exceeds its stated window by more than two business days, contact support with your reference and we will trace the payment with the provider.
04 Fees and charges
Brunevo charges no withdrawal fee on any method. Costs you might nonetheless see come from outside the platform: a payment provider's own charges, a currency conversion performed by your bank when the payout currency differs from your account, or card-scheme fees applied by an issuer.
Any amount you will receive, in the currency you will receive it, is shown for confirmation before a request is finalised. If a figure looks wrong at that point, do not confirm the request; cancel it and ask support first.
05 Withdrawal limits
The minimum withdrawal is £10 per request. There is no maximum per request, but withdrawals above the thresholds set by your account tier may require additional confirmation for security purposes, and very large payouts may be split across consecutive business days at the payment provider's requirement rather than ours.
Only the balance available for withdrawal can be requested. Funds committed to open positions, or held pending settlement of recent trades, rejoin the available balance as those positions close.
06 KYC and AML checks
Identity verification under our AML/KYC policy must be complete before any withdrawal is paid. This is not optional courtesy: it is the control that stops someone who has stolen your credentials from emptying your account to their own card.
Withdrawals to newly added or recently changed destination details can trigger a cooling-off check, a short delay while we confirm the change with you through the contact details already on file. The delay is deliberate, and it is short.
07 Reasons a withdrawal can be delayed or declined
A request can be delayed or declined for concrete reasons: name or account details that do not match the verified record; documents requested during a review that are not provided; an open monitoring review under the AML policy; a technical failure at the payment provider; or a legal or regulatory requirement beyond our control. Each case is communicated with its reason.
A declined withdrawal is never final in itself. In most cases the fix is a corrected detail or a completed document; where a review applies, the request re-enters the queue once the review closes. Funds in a delayed or declined request remain in your account balance throughout.
08 Your responsibilities
You are responsible for the accuracy of the banking and payment details on your account. A payout sent to details you entered incorrectly can be recoverable only with the receiving institution's cooperation, which is never guaranteed and always slow. Keeping your details current is thirty seconds of effort against weeks of correspondence.
Never share withdrawal confirmations, one-time codes or account access with anyone offering to help you withdraw faster. This is a recurring fraud pattern described on the fraud warning page.
09 Cancelling or amending a request
A pending withdrawal can be cancelled or amended from the dashboard while its status shows as pending. Once a request moves to processing, the payment has left our hands and can no longer be stopped or modified; any change then means waiting for the funds to arrive and withdrawing again.
If you need to change destination details, do it before requesting the withdrawal. Changing details and immediately requesting a large payout is precisely the pattern our cooling-off check exists to catch, for your protection.
10 Support and response times
Withdrawal questions go to [email protected], with your account reference and the withdrawal reference if one exists. Payment queries are answered during Monday to Friday, 9:00–18:00 UK time, and a request that is late against its stated window is escalated to the payments desk rather than answered with a form letter.
If a payment issue becomes a dispute you want formally reviewed, the complaints procedure applies with its published timelines.
11 Policy updates
This policy is updated as methods, providers or requirements change. Every update takes effect from the moment the revised version is published on this page, and the date of the current version is shown below. Material changes to fees or timelines, if ever introduced, will additionally be announced to active account holders by email before they take effect.
Continuing to use the platform after publication constitutes acceptance of the updated policy, and the version you are reading now is the one that governs any request you make today.
Questions about this policy: [email protected].